Studio Policies

SilkCore Studio LLC — Studio Policies

Effective Date: December 1, 2025

Please arrive 10 minutes before class to allow time to settle in and find parking.
First-time clients should connect with their instructor upon arrival to discuss any injuries, pregnancy, or required modifications.
Be on your mat or reformer at class start time — this ensures your safety and respects others’ time.
Parking (Montclair Location): Street and municipal lot parking are available nearby. Please allow extra time to find parking before class, as spaces can be limited.

Mats: Provided for all mat classes (you may bring your own if preferred).
Footwear:
Mat classes: bare feet or grippy socks.
Reformer classes: grippy socks required for safety (available for purchase).
No sneakers allowed for sanitary reasons.
Towels: We recommend bringing your own mat and sweat towel. Towels are available for purchase if needed.
Heated Classes: Infrared heat warms the room to 85–95°F, enhancing muscle activation and detox benefits.
Age Requirement: Participants must be 18 years or older to attend classes.

All clients must have a credit card on file for a contactless payment experience.
Please sign up using your own account; accounts cannot be shared.

First-time clients: No late entry is permitted. Please email the studio to reschedule if you’re running late.
Returning clients: Entry is not allowed 10 minutes after class start time, even if your spot hasn’t been filled. This rule ensures your safety and the safety of others.

Cancellations made less than 4 hours before class will incur a $10 fee or loss of class credit.
No-shows:
Class-pack clients: lose their class credit.
Unlimited members: charged $15.
You are marked as a no-show if not checked in within 5 minutes after class begins.
We cannot reverse no-shows or late cancellations.
To cancel, please do so through your app first, then email the studio if needed.
SilkCore Unlimited Members enjoy a 6-hour cancellation window for added flexibility.

The waitlist automatically adds you into class as spots open — sometimes up to the start time.
Check your app frequently instead of relying on email notifications.
You may remove yourself from the waitlist at any time without penalty.
If you’re added to class (even last-minute) and do not attend, it will be treated as a no-show.
Only join the waitlist if you plan to actively check your status.

Our top priority is your well-being. We sanitize all equipment after every class and provide hand sanitizing stations throughout the studio.

Please consult your doctor before participating if you’re pregnant or postpartum.
All SilkCore classes are pregnancy-friendly with instructor modifications available.
Speak with your instructor before class to ensure movements suit your current needs.
Reformer DEEP CORE classes are specifically designed for prenatal and postpartum clients, providing safe yet effective workouts.
Note: Heated classes (80–90°F) may slightly raise core temperature — please discuss with your doctor before participating.

Memberships renew monthly and require a minimum 3-month commitment.
To cancel or skip a month, email the studio at least 48 hours before billing (not via the app).
Freezes are allowed for 14 days or longer, with specific start and end dates required.
Classes, memberships, and credits are non-transferable and must be used by the purchasing client.